There are two ways to return items to the credit card used for the initial transaction - depending on when the initial transaction that you are trying to refund/return was processed.
1. Voiding the Transaction: This is the fastest way to return the transaction is to 'void' the entire transaction. This will remove any economic impact of the transaction and the transaction record will be marked 'voided'. This option does not require the card present. There are some limitations. You can only void transactions on the same day that the transaction occurred. Also, closing your register batch will also end the ability to void a transaction in the batch from MicroBiz.
2. Returns: Works with pretty much any transaction. This option will require the card present unless the sale was made using a card on file with NMI.
2.1 Referenced Refunds/Returns: NOT SUPPORTED AT THIS TIME WITH Gear Fire / NMI
2.2 Not Referenced Refunds/Returns: When you execute a refund without referencing a previous transaction, we call this a free range refund/return or not referenced refund/return.
To proceed with a not referenced refund/return in MicroBiz please follow the next steps:
1.- Go to your register, load the items to return/refund
2.- Click on the checkbox next to your item/items and then click on the Item menu in the right panel and select Return Item
3. Then press the red 'Refund' button and and select 'Credit Card' as the Tender. This will activate your payment terminal.
4. The customer will then follow the instructions on the payment terminal (will likely that the card must be present).
