There are two ways to return items to the credit card used for the initial transaction - depending on when the initial transaction that you are trying to refund/return was processed.
Voiding the Transaction: This is the fastest way to return the tranwill works only for recent transactions prior to the register ONLY, for transactions made the same day. This option does not require the card present.
Returns: Works pretty much much with any transaction. This option will require the card present unless that you made a sale using a card on file.
Referenced Refunds/Returns: The most fraud resistant method is to execute refunds in the context of a previous transaction. To proceed with a referenced return in MicroBiz please follow the next steps:
IMPORTANT: In order to do an unreferenced return using the BlockChyp terminal, you must first (1) contact BlockChyp support and ask that this feature be enabled in your BlockChyp account and (2) make sure that Unreferenced Returns are set to 'Yes' in your MicroBiz settings - see Settings>General>Advanced Settings>Register Settings. Otherwise you will unable to refund to a credit/debit card.
To proceed with Void or Refund just follow these steps:
1.- Go to your register and press the button 'Sales'
2.- Then, expand your transaction and select the item(s) and press the 'Return Items' button.
Then press the red 'Refund' button and and select 'Credit Card' as the Tender. This will activate your payment terminal. The customer will then follow the instructions on the payment terminal (will likely that the card must be present).
Similar steps apply for 'Void', the only difference is that 'Void' will refund the whole transaction.
Not Referenced Refunds/Returns: When you execute a refund without referencing a previous transaction, we call this a free range refund or Not Referenced Refunds. To proceed with a not referenced refund/return in MicroBiz please follow the next steps:
IMPORTANT: This option require activation via Blockchyp support. Before use this kind of return/refund please contact Blockchyp support and submit a request to enable "FREE RANGE REFUNDS".
To proceed with a not referenced Refund just follow these steps:
1.- Go to your register, load the items to return/refund
2.- Click on the checkbox next to your item/items and then click on the Item menu in the right panel and select Return Item
Then press the red 'Refund' button and and select 'Credit Card' as the Tender. This will activate your payment terminal. The customer will then follow the instructions on the payment terminal (will likely that the card must be present).
Similar steps apply for 'Void', the only difference is that 'Void' will refund the whole transaction.
