Troubleshooting Product and Customer Imports
Modified on: Mon, 13 Mar, 2023 at 7:37 AM
- Formatting of numbers - Cost and price fields must be formatted as numbers. be sure not to format as text with decimals and dollar signs.
- Translation errors between Excel and CSV formats - Saving CSV and Excel files may truncate the zero at the beginning of a SKU code or change the last six digits to zero. Be sure to save in CSV format and open in notepad if necessary, Please see following article if you need additional help.
- Special Characters - Containing special characters in Product name, Sku, Vendor or Brand can cause multiple formatting issues during the import so make sure to avoid special symbols as "&", " ' ", ' " ', " # ".
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