If you would like to credit the customer the deposit follow these steps:
- Change order status to Cancel, then click on "Save and Continue" button.
- Confirm the Order is to be canceled and refund deposit.
- Select if the refund will be partial or a full refund and after you have decided enter the amount (in some situations you might want to keep some of the deposit for your trouble).
- Click on Done (This will direct you back to the register screen)
- From the register screen you can click on "Refund" button.
- Select Store Credit from payment methods to create a credit memo or any other payment option you prefer.
- Click on "Apply to Transaction", then click again on "done".